Zendesk Ticket Creation
Turn an in-app support request into a Zendesk ticket with the context agents need.
What it adds
An in-app support form that files a Zendesk ticket carrying the requester, the surrounding product context, and any attachments.
What your agent is told to do
5
What your agent is told to do
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Find the points where a user currently has to leave the app to ask for help, and put the request form there, prefilled with what an agent would otherwise have to ask for: account, plan, workspace, current screen, app version, and any recent error reference.
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Set the requester from the authenticated session alone. Never let a submitted email address decide whose ticket this is, or one user can attach themselves to another person's support history.
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Map the app's request types onto priority, type, tags, brand, and custom fields through operator-editable configuration. Embedding field identifiers in code guarantees a silent break the first time someone reconfigures the helpdesk.
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Generate a request identifier before submission and carry it on every attempt, so a retry after a timeout is matched against the ticket that may already exist rather than opening a second one.
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If Help Scout or Freshdesk briefs are also applied to this app, build one provider-agnostic submission path owning the form, context capture, attachments, and deduplication, and let each provider brief supply only its mapping and delivery. Do not build three parallel support forms.
Edge cases it handles
8
Edge cases it handles
8- Matching an existing requester by email must be exact, and a match must never surface another user's ticket history back into the app.
- Attachments must be transferred server-side from storage the app controls. A guessable temporary URL handed to the provider is a public URL to a customer's private file.
- Size limits and rejected file types must be checked before submission, so the user is told immediately instead of after a ticket half-exists.
- A submission that times out mid-flight may still have succeeded. Deduplicate on the request identifier rather than assuming failure and retrying blind.
- The created ticket reference must be stored against the app record, so status can be shown later and a follow-up attaches to the same thread instead of starting a new one.
- When the provider is down the request must still be accepted, queued, and delivered later, with the user told it was received. Failing a help request is worst at the exact moment the user is already stuck.
- Provider error detail belongs in the app's logs. Show the user a plain outcome and a reference they can quote, not a raw message from someone else's API.
- Automatically captured context must exclude session tokens, API keys, and full request payloads, which would otherwise sit in a helpdesk searchable by every agent.
Definition of done
9
Definition of done
9- Support requests can be raised without leaving the app and arrive with account and screen context attached.
- The requester is derived from the session and never from user-supplied input.
- Priority, type, tags, brand, and custom fields are mapped through operator-editable configuration.
- A submission retried after a timeout produces exactly one ticket.
- Attachments transfer server-side and are never exposed at a publicly reachable URL.
- The ticket reference is stored against the app record for later status and replies.
- Provider downtime results in a queued request and a clear confirmation, not a failed submission.
- The feature matches the existing design system.
- No existing functionality is broken.
Related features
Mailgun Transactional Email
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Send transactional email through Mailgun without losing bounce and complaint state.
What it does
A Mailgun delivery path bound to the correct region and sending domain, with durable suppression and event handling.
How it works
- 1 Put Mailgun behind the app's existing mail layer as one adapter. It is an alternative to the other transactional email integrations, not an addition; whichever adapter is in place, the template contract and suppression handling above it are unchanged.
- 2 Bind the region and sending domain in server-side configuration and validate at startup that they are consistent. A credential issued in one region will simply not work against another, and the failure looks like an authentication problem rather than a configuration one.
- 3 Check the suppression state for an address before a message is queued, not after the provider rejects it, so bouncing and complaining addresses stop consuming send attempts.
Copy the prompt
No account needed
Add this feature to my app:
https://addthisfeature.com/x/mailgun-transactional-email
Firebase Cloud Messaging
Firebase Cloud Messaging
Deliver push through Firebase with registration tokens that stay valid as devices change.
What it does
A Firebase-backed push channel with server-side token lifecycle management, consistent payload handling across platforms, and safe handling of the routes a notification opens.
How it works
- 1 Store one record per device registration, tied to the account signed in at the time, the platform it came from, and when it was last confirmed working, and let one account hold many of them.
- 2 Send from the app's existing background-job system with the provider credentials held server-side, and treat every send as a job that can be retried rather than work done inline during a request.
- 3 Decide, per notification type, whether the payload is meant to be displayed by the platform or handled by the app, and keep that decision the same on every platform. The same event behaving as a visible alert on one platform and a silent update on another produces bugs nobody can reproduce.
Copy the prompt
No account needed
Add this feature to my app:
https://addthisfeature.com/x/firebase-cloud-messaging
Slack Channel Alerts
Slack Channel Alerts
Send the events a team actually needs into a Slack channel without flooding it.
What it does
Operator-configured routing of selected app events into Slack channels, with grouping, throttling, and reliable delivery.
How it works
- 1 List the events genuinely worth interrupting a team for — failed payments, high-value signups, error thresholds, approvals waiting — and make each individually selectable per channel. An all-or-nothing firehose gets muted within a week and then nobody sees the one that mattered.
- 2 Run the connection through the provider's authorisation flow, then confirm the workspace and channel at setup by posting a test message the operator has to acknowledge. Store the resulting credential server-side only.
- 3 Write each message so it stands alone: what happened, to whom, when, and a link back into the app. Optional fields that are absent must be omitted cleanly rather than rendering as empty labels.
Copy the prompt
No account needed
Add this feature to my app:
https://addthisfeature.com/x/slack-channel-alerts
How it works
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Copy the link
Grab the Markdown instruction URL for this feature.
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Give it to your AI
Paste it into Claude Code, Cursor, v0, Lovable — whatever you build with.
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It inspects, then implements
Your agent reads your existing app first, then adds the feature to fit it.
Works with your stack
These instructions are written to adapt. They tell the agent to detect your framework, match your existing design system, and reuse what you already have — rather than assuming a particular stack.
Need it tighter than that? Customize the feature and tell it exactly what you're running.