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Reschedule and Cancel Links

Give every booking confirmation a link the person can use to move or cancel it.

moderate User Experience

What it adds

Tokenised self-service links in booking confirmations and reminders that let the attendee change or cancel without signing in.

What your agent is told to do

5
  1. 1

    Put the two links in the booking confirmation, in every reminder, and on the confirmation screen itself. A person looking for the link is usually looking in the last message they received.

  2. 2

    Land the link on a page that restates the booking in plain terms before offering any action, so someone who opened it by accident can see what they are about to change and back out.

  3. 3

    Reuse the app's existing Signed Share Links mechanism for token generation, expiry, and revocation rather than inventing a second token scheme. If the app has Magic Link Sign-In, note that this link grants access to one booking only and must never establish a full session.

  4. 4

    Give the owner a configurable cutoff, expressed as a period before the start time, after which the links explain that changes must go through the host instead of failing with an error.

  5. 5

    Do not build the link from the booking's own identifier or a sequential value. A guessable link lets anyone walk the range and cancel other people's bookings.

Edge cases it handles

8
  • Once the booking has started or passed, the link must stop working and say why. A link that still cancels a finished appointment corrupts the record and the reporting built on it.
  • Inside the cutoff window the links must explain that self-service changes have closed and offer a way to contact the host, rather than presenting controls that then fail on submit.
  • Tokens must be long, random, and unguessable, and stored so they cannot be read back from a database dump in usable form. Sequential or derived tokens let anyone enumerate and cancel other bookings.
  • A slot chosen for a reschedule can be taken by someone else between the page loading and the confirmation. Re-check availability at the moment of commit and return the user to the picker with the slot marked gone rather than double-booking it.
  • Both the attendee and the host are notified once per change. A retried delivery or a double submit must not send two cancellation notices for the same event.
  • Cancelling must release the slot back to availability, and should trigger the Cancellation Waitlist if one exists, in the same transaction as the cancellation.
  • A link that has already been used to cancel must show the cancelled state, not a fresh reschedule form.
  • Reminders sent after a reschedule must carry the new time and a link that still works, not the payload frozen at booking time.

Definition of done

8
  • Confirmations and reminders both carry working reschedule and cancel links.
  • Links use unguessable tokens issued through the app's existing signed-link mechanism.
  • The link grants access to one booking and never creates a signed-in session.
  • Links expire after the booking passes and respect a configurable change cutoff with an explanatory message.
  • A reschedule into a slot taken mid-flow fails safely and returns the user to the picker.
  • Each change notifies both sides exactly once, and cancellation releases the slot.
  • The feature matches the existing design system.
  • No existing functionality is broken.

Related features

How it works

  1. 1

    Copy the link

    Grab the Markdown instruction URL for this feature.

  2. 2

    Give it to your AI

    Paste it into Claude Code, Cursor, v0, Lovable — whatever you build with.

  3. 3

    It inspects, then implements

    Your agent reads your existing app first, then adds the feature to fit it.

Works with your stack

These instructions are written to adapt. They tell the agent to detect your framework, match your existing design system, and reuse what you already have — rather than assuming a particular stack.

Need it tighter than that? Customize the feature and tell it exactly what you're running.